Shipping policy

Digital planner delivery

Kaori digital planners are delivered electronically as downloadable files. No physical planner is shipped, and no shipping charge applies to a digital-only order.

After your payment is confirmed, delivery is by a download link provided for your order, including by email to the address entered at checkout. Enter a valid email address and check your inbox and spam or junk folder.

If you have not received your download, the link does not work, or you entered the wrong email address, contact support@hellokaori.com with your order number so we can resolve the issue. We do not guarantee instant delivery.

Using your planner

You need a compatible device and PDF annotation app. Devices, styluses and third-party app subscriptions are not included. Check the product page and your app provider's compatibility requirements before purchasing.

Earlier or separately offered physical-product orders

The digital-delivery terms above apply to digital planners. If you purchased a physical product from Kaori, its order confirmation and the delivery terms presented when you purchased remain applicable. Contact us with your order number for help with an earlier physical-product order.

For physical orders covered by our existing shipping terms, the estimated processing time is 1–2 business days, with processing Monday through Saturday, followed by an estimated delivery window of 5–10 business days. These are estimates, and delays may occur. Shipping charges, when applicable, are displayed at checkout.

Delivery problems and refunds

Contact us if your order is missing or you need help. See our Return and refund policy for refund requests. Nothing in this policy limits your statutory consumer rights.

Business contact

Kaori is operated by Maison Noir LLC.
Registered mailing address: 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming 82801, United States.
Email: support@hellokaori.com.